Live & Loop Designs

Overview

At Live & Loop Designs, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

This Return Policy explains when returns are accepted and how to request one.

Return Eligibility

Returns may be accepted under the following conditions:

• The item is unused and in its original condition
• The item is returned in its original packaging
• The return request is made within 14 days of delivery

Items showing signs of use or damage may not be eligible for return.

Non-Returnable Items

We do not accept returns for:

• Items that have been used or altered
• Items returned outside the eligible return window
• Items damaged due to improper use or handling

How to Request a Return

To start a return, please contact us with your order number and a brief explanation of the issue.

Once approved, we’ll provide instructions for returning the item.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refunds

Once the returned item is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible with photos of the issue. We will work with you to resolve the problem promptly.

Exchanges

At this time, we do not offer direct exchanges. If eligible, items may be returned for a refund and a new order placed.

Contact Information

For any questions about returns or eligibility, please use our contact page.